TranCall, TranWare’s proprietary call-out feature is designed to save you and your staff both time and money by automating your call-out needs. With TranCall, passengers are notified of their cab’s arrival via an automated recording, freeing your dispatchers to keep track of your cars rather than spending time manually calling passengers.
How It Works
As the driver approaches the pickup location he simply requests a call-out. TranCall then notifies the customer via a (fully customizable) prerecorded message. The driver is then notified on his MDT when the call-out was successful. In the event the passenger does not answer, the driver is alerted with a “Call-out unsuccessful” message, at which point they could request an additional call-out.
- Automated call-out featuring your customized recorded message
- Save expensive human resources by freeing your dispatchers to attend your fleet instead of manually calling passengers.
- Save drivers both time and fuel by reducing “dead time” – sitting in the car
- Increase rider satisfaction and retention by saving them the frustration of needing to wait by the door.
For customers performing pre-scheduled “next day” trips, the TranCall Notification Module will automatically call customers to confirm their scheduled transportation.
How it Works
- After the next day trips have been scheduled, a single process will automatically call the customers and play a message with their scheduled pickup
- The customer has the option to confirm or cancel the
- Customer responses are logged in the trip record within the dispatch system.
- This prevents unnecessary “no shows” and reduces staff
Our interface, paired up with our compatible hardware, makes identifying repeat customers a snap. Autofill order entry screens with name & location and even see previous trip details. The dispatch system collects the phone number and associates the number with past riders and locations for a quick and easy dispatch that will keep customers coming back.
With our Caller ID feature, you cut call time, improve accuracy and improve communication. Above all, you WOW your customers! And turn first-timer customers into repeat customers.